Event Cancellation Policies

Customer Cancellations:

Event Cancellation/Rescheduling:

• If the event is cancelled or rescheduled, all registered attendees will be notified promptly via email as well as the on the platform as soon as the decision is made.

• Attendees will be offered a full refund, a transfer to the rescheduled date, or credit toward a future offering -- attendee's choice.

• Refunds are issued after approval and may take 7-10 business days to appear, depending on your bank or card provider.

• Everything GOAT reserves the right to cancel or reschedule due to unsafe conditions, insufficient attendance, venue issues, or circumstances beyond our control.

• Travel, accommodations, or other indirect costs are not reimbursed under any circumstances.

• Full Refund: Cancellations made at least 10 days before the event (by 11:59 PM EST on August 26, 2026)

• Credit toward a future offering (no cash refund): Cancellations made 4-9 days before the event

• No refund: Cancellations within 72 hours of the event or no-shows

• Transfers: Tickets may be transferred to another person up until 48 hours before the event -- please notify by email located in footer with the new attendee's name

• Late arrivals: Due to the intimate, immersive nature of the experience, please arrive by 5:45pm. A 5-minute grace period after 6pm will be observed; after that, late arrival may not be accommodated mid-session.

• How to cancel: Email or message via contact page with name and ticket order number sent in confirmation email

• Accessibility: To be confirmed -- contact us directly with accessibility questions